Product Support Specialist vacancy in monday.com Tel Aviv, Tel Aviv, Israel

This Jobsfunter Listing is about mondaycom in Tel Aviv, Tel Aviv, Israel 2022

About the job

Description

The Product Knowledge Support owns the department’s knowledge handling of a specific product area. Each specializes and has in-depth knowledge of a specific platform domain, and works closely with our Product/R&D teams to successfully support our customers within the relevant area of expertise.

About The Role

• The highest point of escalation in the support department, acting as a resource to our team and making sure team members are able to resolve our customers’ issues.
• Collaborate with our Product/R&D teams to manage our new feature Release Process, manage our internal communications around feature releases, and ensure that the team has the right resources and knowledge to support new features.
• Monitor and identify the support team’s knowledge gaps within their areas of expertise, and proactively act and define strategies to close such gaps and improve the team’s knowledge performance.
• Build internal resources, documentation and deliver learnings and training to ensure the team is able to support our clients within your areas of expertise
• Manage our Voice of the Customer Program: Own the process of collecting and analyzing customer feedback obtained through a variety of channels and interpret it into actionable insights for our Product and Support teams – identify themes, trends, and implications for the business.

Requirements

• 2+ of relevant experience in client-facing roles or similar positions.
• Excellent presentation, communication, coaching, and interpersonal skills.
• Proven ability to analyze, interpret, and synthesize information into actionable insights and learnings..
• Strong project management skills to execute in a complex business environment.
• Able to work cross-functionally with multiple stakeholders and interact with/present to all levels of leadership within the company.
• Native English
• A self-motivated, driven, strong work ethic is a must.
• Customer-centric attitude and passionate about working with clients.
• Experience with looker, redash, and other data tools – Advantage

Company: monday.com

Vacancy Type: Full-time · Entry level 

Job Location:  Tel Aviv, Tel Aviv, Israel

Application Deadline: N/A

Apply Here

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