Desktop Technician Positions in Modis Atlanta, GA
Website Modis
This Jobsfunter Listing is about Modis in Atlanta, GA 2022
About the job
Responsibilities:
- Provide analysis and technical support to LifeWorks employees who work with Laptops, PCs and Printers using Windows and the Microsoft Office suite including Outlook
- Diligently manage all service requests using issueequest tracking software ServiceNow
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide superior customer service
- Contribute to our “problems and solutions” knowledge base used by all technical support analysts
- Participate in documenting new specifications or standards for in-house applications and software
- Actively participate in finding best methods of information management.
- Configure, maintain and support for the both internal and external applications
- Carry out any administrative tasks required by the position
Skills and Experience
- Post-secondary education in Technical Support or equivalent
- Minimum of 2 years supporting a desktop and networked environment
- Ability to analyze, diagnose and repair various hardware problems as well as setup and configure computer equipment.
- Experience supporting MS Office suite and tools (Word, Excel, PowerPoint and Outlook) in a networked PC environment with Windows
- Have a good understanding of Active Directory.
- Have a good understanding of MS Office 365
- Experience in supporting IOS and Android devices
- Use SCCM and Intune for the deployment of applications and operating systems.
- Ability to work quickly, accurately, with short deadlines
- Good team spirit and ability to take initiative
- Flexibility, availability and attention to detail
- Ability to learn new software programs
- Ability to clearly communicate in English (French an asset)
Company: Modis
Vacancy Type: Contract · Mid-Senior level
Job Location: Atlanta, GA
Application Deadline: N/A
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