About the job

Responsibilities:

Provide analysis and technical support to LifeWorks employees who work with Laptops, PCs and Printers using Windows and the Microsoft Office suite including Outlook
Diligently manage all service requests using issueequest tracking software ServiceNow
Consult user guides, technical manuals and other documents to research and implement solutions
Provide superior customer service
Contribute to our “problems and solutions” knowledge base used by all technical support analysts
Participate in documenting new specifications or standards for in-house applications and software
Actively participate in finding best methods of information management.
Configure, maintain and support for the both internal and external applications
Carry out any administrative tasks required by the position

Skills and Experience

Post-secondary education in Technical Support or equivalent
Minimum of 2 years supporting a desktop and networked environment
Ability to analyze, diagnose and repair various hardware problems as well as setup and configure computer equipment.
Experience supporting MS Office suite and tools (Word, Excel, PowerPoint and Outlook) in a networked PC environment with Windows
Have a good understanding of Active Directory.
Have a good understanding of MS Office 365
Experience in supporting IOS and Android devices
Use SCCM and Intune for the deployment of applications and operating systems.
Ability to work quickly, accurately, with short deadlines
Good team spirit and ability to take initiative
Flexibility, availability and attention to detail
Ability to learn new software programs
Ability to clearly communicate in English (French an asset)

Company: Modis

Vacancy Type: Contract · Mid-Senior level

Job Location: Atlanta, GA

Application Deadline: N/A

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