Lloyds Bank Careers – Senior Customer Advisor

Website Lloyds

Job Description:

In addition, our colleague reward package can be completely tailored to suit your lifestyle. You’ll benefit from a wide selection of options to fit your individual needs; including a host of flexible benefits, private healthcare, colleague share schemes, pension schemes etc- and you can even choose to buy or sell your holiday allowance!! Not bad hey?! We also offer much more than that – career development, flexible and agile working and the opportunity to do something different using your “Day to Make a Difference” to benefit the community.

Job Responsibilities:

  • Take ownership of customer enquiries, utilizing your skills and decision making in an efficient and effective manner, providing the highest level of customer service
  • Demonstrate the relevant skills to place the customer first and observe proper standards of market conduct
  • Effectively comply within the Customer Treatment standards, including internal policy guidelines and external regulatory guidelines, to ensure a robust and consistent approach, to make the right decisions and do the right thing for our customers
  • Remain abreast with training to equip you with the appropriate skills and knowledge to remain competent in role
  • Take ownership for your personal development and performance, and regularly assess and develop individual performance during coaching, feedback and 1:1s
  • Recognize the need for an inclusive and caring environment, where all colleagues feel welcomed, valued and able to contribute. Embrace differences and treat both colleagues and customer’s as individuals.
  • Empathize with, listen and understand, to improve our customer’s experience, raising any barriers which may hinder a seamless customer experience
  • Align with the Colleague Conduct Rules, putting customers’ interests at heart and take personal responsibility for conduct in the workplace

Job Requirements:

  • Life, Pensions or Protection background would be advantageous but not essential
  • Excellent organizational skills and a keen eye for detail
  • A pro-active approach to personal development and learning

Qualification & Experience:

  • A passion for delivering an exceptional customer experience

Job Details:

Company: Lloyds

Vacancy Type: Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here

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To apply for this job email your details to bfdirb6788@gmail.com