Customer Service Support Rep – Specimen Management vacancy in Labcorp Raritan, NJ

Website Labcorp

This Jobsfunter Listing is about Labcorp in Raritan, NJ 2022

About the job


Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp’s products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

  • Requires a High School Diploma or equivalent
  • Associate’s or Bachelor’s degree preferred
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry, such as a physician’s office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly desirable

If you’re looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp Is Proud To Be An Equal Opportunity Employer

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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Company: Labcorp

Vacancy Type: Full-time · Associate 

Job Location: Raritan, NJ

Application Deadline: N/A

Apply Here

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