REMOTE – IT Technical Specialist Job in Labcorp Burlington, NC

Website Labcorp

This Jobsfunter Listing is about Labcorp in Burlington, NC 2022

About the job

Responsibilities: Perform testing of updates, upgrades and new releases and involved in the support of the ServiceNow platform.

  • Provide ServiceNow configuration and customization including, but not limited to, form tailoring, workflow administration, report setup, data imports, custom scripting and third-party software integrations.
  • Support creation of new service catalog requests and items with variables. Create, monitor, modify, and publish service catalog workflows with approvals.
  • Create and use update sets to move configurations between systems.
  • Assist with creating reports, metrics, and dashboards based on defined measures, metrics and key performance indicators. (including Performance Analytics).
  • Assist in the maintenance and administration of user profiles including groups and role management.
  • Work closely with other admins and teams to support the delivery of related tasks successfully.
  • Deploy, upgrade or retire Mid Servers as needed. Translate business requirements into technical requirements.
  • Provide user training as needed for new system functionality.
  • Create and maintaining technical documentation as needed for team use or user documentation.
  • The position responsibilities outlined above are not all encompassing.
  • Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  • License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5-7 years of experience.
  • 5 years of experience with ITSM technology. (Incident, Problem, Change, Service Catalog, Knowledge, CMDB).
  • 3 years of experience with ServiceNow configuration and administration. ServiceNow system administrator training and scripting.
  • Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services and reporting.
  • Experience with Performance Analytics in creating Reports and Dashboards. Experience with Web Services integrations using SOAP or REST a plus.
  • Willingness to work as part of a team and contribute to the success of the group.
  • Demonstrated ability to identify and understand complex issues and resolve customer inquiries and develop appropriate solutions quickly and effectively.
  • Excellent organizational skills, including the ability to work effectively under pressure and deal with multiple priorities.

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Company: Labcorp

Vacancy Type: Full-time · Entry level 

Job Location: Burlington, NC

Application Deadline: N/A

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