Customer Service Support Representative Job in Labcorp Tampa, FL
Website Labcorp
This Jobsfunter Listing is about Labcorp in Tampa, FL 2022
About the job
LabCorp is seeking a Customer Service Support Representative to join our team in Tampa, FL. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. The shift for the position will be Monday – Friday, 9:00am – 5:30pm EST. Job Duties/Responsibilities Answers and responds to calls from SouthEast Hospital Services contacts. Initial reply within same day for calls received by 3:30 PM eastern time. Southeast Supervisor to define criteria for escalated call receipt and expectations for calls after 3:30 PM. Responds to all emails from SouthEast Hospital Services Representatives. Initial reply within same day for emails received by 330 PM eastern time. Researchesesolves/provides update all assigned specimen status reports including specified account WIPI overdue lists within 1 business day of report print. Enters notes into e-Assist and/or PROC to document actions taken for significant problem specimens- Submits complete documentation into PROC, SIS, LCLS to resolve specimen problems. Documentation to include client contact names if needed. Meets 92-96% adherence Demonstrates problem solving skills by resolving pending specimen issues including specimen location identification. Locates samples reported missing or additional sample required and routes to testing area or sendout department. Monitors timely completion for MISL specimen pull requests Notifies supervisor of trends related to client/customer issues and concerns Suggests solutions for problem trends Completes assigned reports within timelines set by supervisor Identifies specified internal and reference lab contacts to participate in specimen problem resolution Reports shipment delay/lost status to Southeast Contact list Notifies supervisor of any specimens that remain incomplete on pending lists – 48 hours after expected TAT completion- document reasons for delay or contact made Other duties as assigned High School Diploma or GED equivalent required Associate’s or Bachelor’s degree highly desired Previous experience in a customer service role Experience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician’s office or a hospital highly is a plus Knowledge of Microsoft Office suite is required Experience with Salesforce.com and/or Laboratory Information Systems is preferred Strong verbal and written communication skills and excellent ability to listen and respond Must be courteous with strong customer service orientation Excellent multitasking abilities required Strong flexibility and the ability to manage and adapt to changing priorities quickly Bilingual in English and Spanish highly desirable
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21-84618_RM
Company: Labcorp
Vacancy Type: Full-time · Associate
Job Location: Tampa, FL
Application Deadline: N/A
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