GTS Europe Process & Tools Professional vacancy in Kyndryl Bratislava, Bratislava, Slovakia

Website Kyndryl

This Jobsfunter Listing is about Kyndryl in Bratislava, Bratislava, Slovakia 2022

About the job

Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

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Kyndryl has an open, inclusive culture that supports learning and encourages collaboration over competition. We are actively seeking applicants from people of all backgrounds. If you are adaptable and practical, creative and determined as well as sensitive to customer’s needs, apply today!

Kyndryl places great value on its employees’ needs to have the opportunity to work flexible (full or part time) or to work from home in some roles. Moreover, Kyndryl provides great benefits for working parents, with fair maternity and paternity policies.

Monitoring closely the corresponding local government regulations, we are also sensitive to talented applicants who may require a work permit or visa. Please apply today and find out more from our teams.

Your Role And Responsibilities

  • Guide and educate users across the EMEA region on how to understand information and reporting provided through the GTS Management System tool suite
  • Provide support on ‘how to’ and ‘access rights’ questions from the business users.
  • Assist end-users that encounter problems with the tools, to determine the issue and find resolutions, with SME’s or technical teams as appropriate.
  • Collect and document change requests from the end-user community as well as educational material to drive a self-service approach for application support
  • Communication to all end-users regarding tooling updates or issues and changes in usage guidelines or reports across the regions covered
  • Support the organization by handling the configuration of the tooling, like account definition and configuration, tooling configuration
  • Represents the regional organization to global team for ‘regular’ operational problems and questions, and collaborate with Tool Support teams in other regions
  • Cooperate with other Kyndryl functions to accommodate requests and changes (Finance, etc).
  • Provide support during deployments by providing education, data analysis, or ad-hoc administrative actions to speed up the deployment progress (e.g. prepare mass authorisation updates, configuration set up, User Acceptance Testing etc).

Typical profile:

  • Pro-active – a preference for taking initiative, teaming, sharing knowledge and experiences
  • Communicative – clear and effective communication style, and strong in both verbal and written communication
  • Client-centric – focused on end-users and their end to end experience of using the tools for their business requirements
  • Structured approach – organised, with the ability to work under pressure
  • Innovative – Continuous Improvement mindset

Skills required:

  • Services Experience – Understand our GTS business organisation, and their usage and demand of our tools (GTS experience preferable)
  • Tooling Support – Experience in business tooling set up and operation/support of same (specific business application knowledge can be established in the role)
  • Business Process Orientation – Understand business KPI’s
  • Analytical – Ability to analyse current system and reports, and to apply to new solutions as needed
  • Data-Driven – Developing understanding of the tooling reports suite, with a strong focus on data integrity in the systems

Other desired skills, not mandatory, can be developed in the role

  • Strong knowledge of MS Excel
  • Agile and collaboration tools (Trello, Slack, Github, Mural)

Kyndryl Slovakia is dedicated to support Ukrainian nationals in search of employment in Slovakia. In this process, we utilize the simplified process of ensuring all requisite permits are in place as regulated by the Government of the Slovak Republic.

Minimum salary: 2200 EUR

See Job Description
Required Technical and Professional Expertise
Required Education
Preferred Technical and Professional Experience

Preferred Education


State / Province

City / Township / Village

Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Things To Know
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category
Enterprise Operations

Role ( Job Role )
Business Operations Professional

Employment Type

Contract type

Position Type

Travel Required
No Travel

(Y061) Kyndryl Services Slovensko, spol. s r.o.

Is this role a commissionable/sales incentive based position?

Company: Kyndryl

Vacancy Type: Full-time · Director 

Job Location:  Bratislava, Bratislava, Slovakia

Application Deadline: N/A

Apply Here