Air Logistics Customer Care Specialist Export vacancy in Kuehne+Nagel Phoenix, AZ

This Jobsfunter Listing is about KuehneNagel in Phoenix, AZ 2022

About the job

Our Air logistics team is looking for a new Customer Care Specialist Export in Phoenix, AZ.

Your Role

The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.

Your Responsibilities

• Maintain Real-Time Visibility of our Customers’ Transactions in AirLOG by Updating Route Maps and following the Airfreight 2.0 Tag methodology.
• Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir, and requisite Customer Wiki page.
• Monitor, prioritize and balance customer-specific needs on a daily basis by answering queries and requests through multi-channel communication streams.
• Monitor SSC performance related to Customer Care processes.
• Collaborate with the Airfreight Process Manager to drive SSC and automation utilization related to Customer Care processes.
• Timely escalation handling for SSC when assistance is needed for Customer Care processes.
• Collaborate with K+N sales to develop customer-specific work instructions and implement continuous improvement measures that ensure the overall health of our relationship with our customers.
• Collaborate with the Operational Care Centre to ensure we deliver on our service commitment by analyzing Customer KPI reports in order to communicate and assist the OCC in implementing corrective and preventative actions.
• Collaborate with the Revenue Cost Centre to ensure all quotes, rates, and agreements with the customer produce accurate and timely billing and maximize GP.
• Complete Forwardering Sub Ledger closure of customer shipments using ACON and within the requirements as stipulated by our corporate financial goals (accuracy, timeliness).
• Receive and submit final customer rate requests (Freightnet or the Pricing Team).

Your Skills And Experiences

• 3-5 years of freight forwarding/ 3PL experience.
• Knowledge of rules and regulations for Airfreight.
• Support both customers and internal stakeholders to ensure satisfaction and service excellence.
• Self-starter with good judgment and can proactively manage up where appropriate.
• Accountable for results, strives to meet and exceed expectations.
• Time management/prioritization and follow-up skills.
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgment and critical thinking.
• In-Depth Airfreight Knowledge.
• Customer (Relationship) Management.
• Networking Skills.
• Operational knowledge.
• Customer Service.
• Tariffs & Pricing.
• Written – English Skills.
• Systems (Computer) competencies.
• MS products plus working in an ERP and Cust Mgt system.
• Analytical skills.
• Communication skills.
• Conflict Resolution Skills.
• Organizing Skills.
• Problem Solving.
• Decision Making.
• Ability to work under time pressures.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. req85393

Company: Kuehne+Nagel

Vacancy Type: Full-time · Entry level 

Job Location: Phoenix, AZ

Application Deadline: N/A

Apply Here

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