Regional Operations Implementation Manager – North America Positions in Kuehne+Nagel Jersey City, NJ

Website Kuehne+Nagel

This Jobsfunter Listing is about KuehneNagel in Jersey City, NJ 2022

About the job

Our Air Freight Team in Jersey City, NJ is looking for a new Regional Operations Implementation Manager – North America

Your Role

Facilitate and manage the on-boarding of new business secured by the Kuehne + Nagel Sea/Air business fields via the Kuehne + Nagel GCIM – Global Customer Implementation Methodology. Ensure that the appropriate qualification process has been followed to engage the Implementation team as a resource. Work collaboratively with worldwide K+N partners to facilitate an implementation. Develop and manage an implementation plan with milestones to ensure effective on-boarding of business.

Your Responsibilities

  • Receive and process Project Requests and work with parties involved on approval and prioritization
  • Act a lead (LIM), regional (RIM) or area/local implementation lead, as assigned
  • Close cooperation with Business field stake-holders and local branch operations
  • Facilitate communication with customers, including customer visits, regularly scheduled implementation calls and regular review meetings to track implementation progress
  • Develop project plans and charters with milestones to effectively manage each individual implementation, align the project charter with internal and external project teams
  • Provide regular implementation communications and timely status reports, address potential red flags to the appropriate party to mitigate any issues or delays
  • Analyze the customers ‘to be’ process and identify required solutions setup with respective work streams
  • Ensure business field adherence to milestones and updating of relevant tasks
  • Work collaboratively with Customer solutions teams and subject matter experts to ensure customer requirements are being accounted/planned for and executed, include the Solutions Implementation Manager in the project team
  • Drive the development of operating procedures relevant to the business being implemented, drive the documentation of MOP, SOP and vendor documents, either directly or by assignment to the relevant parties, including training of internal and external staff accordingly
  • Engage stakeholders to drive operational efficiencies (such as eTouch, GSC, eBooking channels, etc.)
  • Ensure customer satisfaction throughout the implementation process
  • Self driven analysis of process- and performance related KPI’s with the help of the applicable systems to ensure milestones are being met
  • Monitor business and solutions after go live during the hypercare phase, work with the project team on resolving and closing any issues, including documentation in the action log
  • Close the project through a final meeting or call, reporting of all statuses and handover of responsibilities to the account management team or local business unit management
  • Create and maintain internal and external (both where applicable) project pages to share document and project updates

Your Skills And Experiences

  • Experience in managing/communicating with key customer personnel in a management environment
  • Minimum 5 years International Air/Sea logistics experience – with commensurate regulatory experience
  • Motivated, self-driven problem solver
  • Must demonstrate excellent organizational and communicative skills.
  • Must be able to manage an ambiguous work environment
  • Must be able to multi-task and manage multiple implementations/projects in various stages and at one time
  • Must be able to work with up to date systems and software (MS Suite)
  • Must be willing to travel from time to time
  • Must be proficient in English

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. With over 76.000 employees at 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies req88142

Company: Kuehne+Nagel

Vacancy Type: Full-time · Mid-Senior level 

Job Location: Jersey City, NJ

Application Deadline: N/A

Apply Here