Website K-tech Kleening
This Jobsfunter Listing is about Ktech Kleening in Sturgeon Bay, WI 2022
About the job
Armstrong Cleaning and Restoration has been one of the top property restoration companies in Door County since 2003. Armstrong provides carpet and air duct cleaning services as well as restoration services to local home and business owners who have suffered property damage resulting from water, fire, mold, or other catastrophic related events. Utilizing the most innovative tools of the trade, partnered with experience and sincere empathy toward each situation encountered is what makes Armstrong Cleaning and Restoration the top choice for most customers.
Armstrong Cleaning and Restoration is looking for an experienced Branch Supervisor.
Position Summary / Purpose
Facilitate the timely and profitable delivery of all branch services while maintaining company standards for quality and customer satisfaction. Acquire customers through Business development and the conversion of sales leads from defined market segments into profitable business. Help retain customers by fulfilling the company’s contractual obligations through the timely completion of our cleaning and restoration services.
Provide staff support to user departments in the form of consultation, information and services related to staffing, training, documentation, inventory, equipment purchases and maintenance, record keeping, housekeeping and employee relations.
Principle Duties and Responsibilities
Create repeat customers by exceeding their expectations for quality and delivery of disaster restoration and cleaning services
Exceed company branch targets for client / customer satisfaction
Exceed company branch targets for quality ratings
Exceed company branch sales goals through Business Development and lead conversion.
Maintain production capacity through adequate staffing, equipment and supplies management
Hire, train, develop, discipline and discharge Operations employees
Schedule and oversee maintenance and repairs to all production equipment and vehicles
Coordinate jobs and estimates with Scheduler / Operations Manager
Assist in writing and updating operating systems
Additional Duties And Responsibilities
Facilitate meetings with employees
Perform minor repairs on equipment and vehicles
Perform production work as needed
Participate in trade associations, shows, workshops and community organizations
Oral Communication – the individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small and large group situations. Adaptable and able to think on his/her feet.
Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Team Building – Achieves cohesion and effective team spirit with subordinates. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed or denied.
Planning & Organizing – Participates in setting the strategic direction for the organization, understands the implications for their branch operation and fit with the other departments. Coordinates plans with other managers and executives.
Qualifications – Knowledge, Skills And Abilities
Education and Experience
Industry Experience or an Associate (2 year) degree and/or training or equivalent combination of education and experience (High School / GED plus five (5) years of experience). Minimum of three (3) years experience managing other employees. Business experience across multiple functions: Sales, Operations, Admin, Accounting, HR
Financial Reports and Documents
Understands content of financial reports: Profit & Loss, Balance Sheet and Cash Flow Able to interpret results and translate into focused actions and performance tracking through Key Performance Indicators (KPIs) in appropriate areas
Has the ability to solicit, process and integrate inputs and ideas from subordinates, peers and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback
Ability to compute rate, ratio and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks.
Demonstrates proficiency in the use of computers and computer software, especially MS Office, Word and Excel.
Certificates, Licenses and Registrations – IICRC or RIA a plus
Branch Supervisor’s work includes a variety of duties ranging from site assessment of damaged property, traveling to and meeting with customers and clients at their facilities, reviewing progress of ongoing projects and inspection of completed work. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occured and mold or other organic growth exists.
Noise level in the work environment is quiet to moderate
Company: K-tech Kleening
Vacancy Type: Full-time · Mid-Senior level
Job Location: Sturgeon Bay, WI
Application Deadline: N/A