Client Relations Executive Jobs in Kotis Design Arizona, United States

Website Kotis Design

This Jobsfunter Listing is about Kotis Design in Arizona, United States
2022

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About the job

THE COMPANY

At Kotis, we’re building a team of brand champions, designers, and doers who are obsessed with creating the best promotional marketing experience ever. We’re the brand behind the brand, the makers of amazing swag & eCommerce solutions meant to amplify our client’s message and connect their people. We tackle every project with unbridled enthusiasm, promising to make our clients’ lives easier and creatively solve their problems–whether that be internal employees, members, or customers.

We continue to disrupt the traditional promotional products industry–owning the end-to-end workflow of product & design ideation, custom screen printing, retail-quality knitting, e-commerce solutions, warehousing + fulfillment, and more–all to serve our clients better.

Want to join the movement?

THE JOB

Kotis is evolving our approach to sales with a multi-team approach to selling. While Account Executives are responsible for new business development, the newly created Client Success team will be responsible for retaining and growing existing assigned accounts. The Client Success team will be maintaining a pipeline of strategic growth opportunities and constantly executing on that strategy to maintain retention and growth expectations. The Client Success Executive will hold an assigned book of existing accounts and be responsible for day-to-day relationship development with key stakeholders, execution on strategy plans, and new strategy development for each. The CSE will also be the first line of assistance for Account Managers and Program Managers when maintenance accounts are flagged for growth opportunities or deemed at risk.

THE PERFECT CANDIDATE

A successful candidate has a track record of developing amazing client relationships and aptitude for strategic thinking as it pertains to sales growth. The team is seeking candidates who enjoy creative problem solving and who want to look at growing sales through a lens of account-based development and strategy. The ideal candidate will thrive in an abstract sales environment lacking formula and script. Always asking “what can we do next?” is the ideal focus for growth in this position.

RESPONSIBILITIES

Retain Accounts:

  • Primary responsibility is to retain a minimum of 95% of existing revenue with assigned customers.
  • Develop and maintain strong relationships with existing customers.
  • Focus expected to be on clients where there may be issues or not a strong Account Management relationship. For accounts that have strong Account Management relationships and are healthy, a casual occasional check-in would be optimal.
  • Work with AM/PM to establish business insights calendar by account to drive involvement prioritization and schedule
  • Prioritize communication and involvement when account spend is trending downward, AM/PM identifies account as at risk, or account business insights calendar indicates upcoming opportunity.
  • Collaborate with cross-functional teams to suggest product or program improvements responsive to client feedback and industry trends.

Expand Accounts:

  • Achieve a 15% YOY growth with existing assigned customers.
  • Work closely with clients to identify new opportunities and develop strategies to grow revenue while ensuring customer is always receiving quality services.
  • Convert higher volume, lower maintenance existing swag customers to program business where opportunity is identified.

Issue Resolution:

  • Be intimately involved in resolving issues to maintain and strengthen customer trust. Be first point of contact when AM/PM asks for assistance in client problem solving.
  • Make management aware of challenges preventing the retention and/or growth of program clients.

Activity:

  • Keep every assigned account updated in CCM with 1) Your ownership as AE2)Growth Team tag: Retention, Top Growth Target, etc.
  • Keep account strategy plan for each assigned account updated at all times: CCM, Planner, HubSpot (if necessary)
  • Maintain 50+ Key Growth Accounts in pipeline
  • Minimum 10 touches/day; 50 touches/week on Key Growth Accounts
  • One hour per day on Key Growth Account strategy: mapping what’s next, engaging internal creative resources, referral farming, new contact acquisition strategies (maintained in Planner), etc.
  • Business Reviews with any assigned account 100k+ in annual spend

QUALIFICATIONS

  • Minimum of three (3) years of previous experience in sales or account management.
  • Record of meeting established performance metrics.
  • Prior quota bearing role where expectations and revenue goals were met.
  • Ability to establish strong, long-lasting relationships at all levels of the organization both internally and externally.
  • Ability to proactively create, execute, and adapt client strategy to achieve goals.
  • Excellent communication skills (both written and oral).
  • Proficiency in CRM tools, Microsoft Office Suite (including Teams), Internet, and SharePoint.
  • Strong attention to detail.
  • Evidence of client relationships developed and/or fostered

WHY YOU’LL LOVE US

  • Work remotely – but not alone. Our team manager, director and your coworkers will make sure that you’re never isolated as you work remotely. Watercoolers with your team and other teams, 1:1 meetings with your manager weekly, and quarterly all-hands meetings will ensure your connectivity.
  • Employee Resource Groups. We encourage our employees to join an ERG. These are a safe, supportive space for employees who share a common identity
  • $500 yearly office stipend to make your home office magazine worthy.
  • All the computer equipment – computer, monitor, keyboard, mouse, web camera, headset and all the cords you could want.
  • Excellent training! We make sure that you have everything you need to be successful in this role.
  • We’re stable and growing. We are proud to say that Kotis has rebounded from the COVID crisis, keeping our current clients and finding new business.
  • Grow your career! We have a clearly defined career path and promote from within frequently.

Kotis Design is an equal opportunity employer. We are committed to recruiting and employing highly qualified individuals who represent the diverse communities in which we live, and with whom we work. We base our personnel decisions on merit, qualifications, performance, and business needs. All employment-related decisions are made without unlawful discrimination based on race, religion, color, national origin, gender, age, marital status, physical, sensory, or mental disability, military status, sexual orientation, gender identity, genetic information, political ideology, status as a victim of domestic violence, sexual assault, or stalking, or any other factor determined to be unlawful by applicable federal, state or local statutes. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Company: Kotis Design

Vacancy Type: Full-time 

Job Location: Arizona, United States

Application Deadline: N/A

Apply Here

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