Kering Careers – Customer Service Specialist

Website Kering

Job Description:

The Customer Service Team oversees priorities, invoicing, inter-company transfers, return authorizations, as well as, meeting financial forecasts.  This individual will serve as a liaison amongst communications with origin, Sales, internal/external Buying offices, Finance, Inventory Control, Accounts Receivable and Third Party Logistics Distribution Center.

Job Responsibilities:

  • Translate four-digit color codes into three-digit NRF color code
  • Manage upload of seasonal UPC’s and NRF’s into OpenText and InterTrade Catalogues
  • Monitor and compile all necessary information outlining the lifespan of an order from Concentration to Invoicing for US Sales and Merchandising teams.
  • Compile and communicate all necessary information needed to upload EDI orders with Wholesale accounts, in regard to seasonal buys, pricing, delivery and resolution of discrepancies
  • Liaise between US Sales team and European based Customer Service team to ensure production delivery windows are adhered to
  • Confirm seasonal price lists and pricing events
  • Validate EDI transmission vs. booked orders
  • Update shipping reports according to templates defined by US Sales team
  • Ensure deliveries are met within the designated shipping window provided by US Sales Team or Supply Chain
  • Manage order release according to delivery windows and Supply Chain instructions

Job Requirements:

  • Intermediate Excel skills
  • Detail oriented with strong ability to multitask
  • Strong organizational skills
  • Strong analytical and problem-solving skills
  • Excellent communication skills, written and verbal
  • Advanced ability to multitask
  • Strong computer skills
  • Thrive in a fast-paced environment
  • High level of professionalism

Qualification & Experience:

  • Bachelor’s degree
  • 2+ years of relevant experience

Job Details:

Company: Kering

Vacancy Type: Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

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