Reservations Agent in Kempinski Hotels Dubai,Dubai,UnitedArabEmirates

Website Kempinski Hotels

Jobsfunter is listing this job opening under Kempinski Hotels in Dubai,Dubai,UnitedArabEmirates 2022 exclusively on

About the job

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Key Responsibilities

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.


  • Minimum of 1 to 2 years of experience in the same role
  • Experience in a 5 star luxury hotel
  • Fluency in English (Written and Spoken)
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Possess full command of Microsoft applications

About Kempinski

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.


Kempinski Hotel Mall of the Emirates Dubai

Primary Location

United Arab Emirates-Dubai

Job Type


Job Level






Job Posting

Jun 14, 2022

Unposting Date


Company: Kempinski Hotels

Vacancy Type: Full Time 

Job Location: Dubai,Dubai,UnitedArabEmirates

Application Deadline: N/A

Apply Here