Website KAR Global
This Jobsfunter Listing is about KAR Global in Kansas City, MO 2022
About the job
This position is required to be on-site.
1100 MAIN ST STE 1500
KANSAS CITY MO64105
What You’ll Do
- Handle floorplanning of vehicles via email, text, phone calls, floorplan portals and own escalations.
- Ensure that all floorplan related issues are handled to completion, or the relevant dept/ person has been alerted to assist
- Verifying customers have enough available funds to purchase vehicle
- Ensure invoices and titles are delivered to the correct floorplan company
- Maintain a good flow of communication with the department employees and within the Corporation
- Provide outstanding customer service and responsiveness that inspires customer confidence and loyalty.
- Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced knowledge or expertise.
What You’ll Need
- Minimum of 1 year working in vehicle title processing. Additional experience working in automotive related customer service roles is strongly preferred.
- Willingness to hustle, roll up sleeves and get stuff done. We are looking for a self-starter with the ability to work independently with minimal supervision
- Strong communication skills – written and verbal
- High level of attention to detail with strong organizational skills
- Ability to solve problems and identify successful outcomes
- Positive attitude with a customer first mindset
- Ability to troubleshoot and resolve end-user issues and/or escalate issues appropriately
- Data driven and curious about finding ways to improve the department.
Company: KAR Global
Vacancy Type: Full-time · Associate
Job Location: Kansas City, MO
Application Deadline: N/A