Jet Aviation Jobs 2022 – Customer Service Agent

Website Jet Aviation

Job Description:

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

Job Responsibilities:

  • Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
  • Recommends and implements programs to support customer needs
  • Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
  • Complies with all relevant airport and Jet Aviation policies, regulations, and laws
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
  • Resolves customer inquiries and complaints fairly and effectively
  • Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

Job Requirements:

  • Strong customer orientation
  • Excellent multitasking abilities.
  • Good communication skills
  • Basic English language skills
  • Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job

Qualification & Experience:

  • High School Diploma/GED or equivalent
  • 1-2 years’ prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

Job Details:

Company: Jet Aviation

Vacancy Type: Full Time

Job Location: Melbourne, FL, US

Application Deadline: N/A

Apply Here

To apply for this job email your details to