Jet Airways Jobs – Customer Service Representative

Website Jet Aviation

Job Description:

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

Job Responsibilities:

  • Complies with all relevant airport and Jet Aviation policies, regulations, and laws
  • Recommends and implements programs to support customer needs
  • Resolves customer inquiries and complaints fairly and effectively
  • Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
  • Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
  • Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

Job Requirements:

  • Basic English language skills
  • Cultural awareness and related sensitivity
  • Excellent multitasking abilities.
  • Strong customer orientation
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
  • Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
  • Ability to work calmly and effectively under pressure
  • Good communication skills

Qualification & Experience:

  • High School Diploma/GED or equivalent
  • 1-2 years’ prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

Job Details:

Company: Jet Aviation

Vacancy Type: Part Time

Job Location: West Palm Beach, FL, US

Application Deadline: N/A

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