JD Sports Vacancies – Store Colleague

Website JD Sports

Job Description:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Job Responsibilities:

  • Make customers feel welcome by acknowledging them when they enter the store
  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
  • Taking pride in the store’s appearance and ensuring store standards are maintained at all times
  • Maintain and replenish stock levels to maximise stock availability for customers
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
  • Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
  • Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
  • Resolve any concerns a customer may have to remove any doubts about the products they are buying
  • Exceed customer expectations by using GO’s customer service model ABC at all times
  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Serve customers promptly and give them a fond farewell
  • Help customers to make the decision to buy the products that are right for their needs

Job Requirements:

  • Attentive and keen eye for detail
  • Excellent problem solver
  • Time Management
  • Ability to demonstrate that you have a hands on approach
  • A passion for customer service and a proven record of delivering excellence in this area
  • GCSE in Maths and English is preferable
  • Ability to read customer cues
  • Knowledge of outdoor products is an advantage but not essential
  • Ability to demonstrate you have worked in a team effectively
  • Clear, confident communicator with excellent verbal, listening and written communication skills
  • Excellent team worker
  • Basic IT skills would be preferred

Qualification & Experience:

  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • Relevant experience of retail or similar service focused role
  • Experience of effectively prioritising workload to achieve goals and objectives
  • Experience of working in a high performing team

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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To apply for this job email your details to bfdirb6788@gmail.com