Customer Service consultant: Contract. in Hollard Insurance Johannesburg,Gauteng,SouthAfrica

Website Hollard Insurance

Jobsfunter is listing this job opening under Hollard Insurance in Johannesburg,Gauteng,SouthAfrica 2022 exclusively on jobsfunter.com

About the job

Closing Date 2022/10/06

Reference Number HOL220926-1

Job Title Customer Service consultant: Contract

Business Unit Hollard Life Solutions

Department Front Office

Job Family Operations – incuding Claims, Policy Servicing, Underwriting and Retentions

Job Type Classification Fixed Period Contractor

Reporting To Team Leader

Number of Positions 2

Location – Town / City Parktown

Location – Province Gauteng

Location – Country South Africa

Job Advert Summary Hello…An exciting new opportunity has just become available in our Hollard Life Solution area. We are looking to recruit Customer service consultant Job Purpose Interacting with policyholders through branch walk ins, written requests or telephonic enquiries ensuring appropriate customer service – These will be predominantly policy maintenance enquiries, indexing, claims enquiries and data capturing of new business within the branch. This is a customer orientated environment, we need to ensure all customers are treated with dignity, respect and the TCF principals are practiced. Key Responsibilities Index requirements, emails and any data being received from a policyholder. Facilitate enquiries received from policyholders who walk into the branch, these can be policy, product and claim enquiries. Responsible for processing requests received from policy holders, these include but not limited to cancellations, debit order updates, new policy documents. Correctly capturing all sales onto the Line of Business System Following up on claims as well as claim procedure knowledge

Required Knowledge and Experience Life Insurance experience 4 years min Life Insurance product knowledge: various policy wordings, business rules etc. 2 years call centre related experience (Inbound Customer Service Specifically) General Business acumen Strong Microsoft Office skills Excellent interpersonal skills Excellent telephone skills Excellent listening skills Excellent verbal and written communication skills Problem solving skills Time management skills Dealing with irate clients Complaint’s handling

Educational Requirements Matric a prerequisite Post matric studies/qualification an advantage COP or similar Insurance terminology Product knowledge Financial knowledge

Company: Hollard Insurance

Vacancy Type: Contract 

Job Location: Johannesburg,Gauteng,SouthAfrica

Application Deadline: N/A

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