Deputy Director Single Trade Window Programme in HM Revenue Customs TynesideArea

Website HM Revenue Customs

Jobsfunter is listing this job opening under HM Revenue Customs in TynesideArea 2022 exclusively on

About the job


Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Stratford


About the job

The Single Trade Window (STW) is a key component of the 2025 UK Border Strategy, and our ambition for the UK Border to be the most effective in the world.

The STW will provide a single digital gateway into Government for traders to complete their import, export and transit requirements. This will transform the customer journey – which currently involves inputting information to multiple systems – and benefit business by reducing the administrative costs of trade. The STW Programme was added to the Government Major Projects Portfolio (GMPP) in May 2021, and involves close working across numerous Government departments and agencies to deliver a joined up customer experience.

The Programme is based in HMRC, but takes a cross-department approach to its teamwork and governance, as well as working with external stakeholders to understand customers’ needs. The Programme also brings together a wide range of professions to deliver outcomes, including project delivery, policy, strategy, legal, data, technology and operational expertise.

Job Description

The post holder will be accountable for building effective and collaborative relationships with a wide range of internal and external stakeholders, as well as leading STW Business Readiness activity. They will bring their experience of working in and alongside major programmes as they develop excellent communications & engagement plans & products that convey the complex totality of STW in understandable, accurate and practical terms; in doing so, helping external and internal partners get ready for and maximise the use of the STW.

Responsibilities Include

  • Lead business readiness activity across HMG and externally, working with a complex and diverse range of stakeholders to support the iterative delivery of STW.
  • Develop and successfully implement the overarching Programme stakeholder engagement strategy, including building and maintaining strategic relationships with multiple stakeholders across Government, Industry & Business.
  • Ensure effective communication with key programme stakeholders and senior Sponsors / SRO and broker relationships with stakeholders within and outside of the Programme.
  • Lead the business readiness and stakeholder engagement teams, providing guidance and directing their workload activities to ensure timescales and requirements are met.
  • Lead the People strand of the programme including;
  • Resourcing by identifying skill requirements at all stages of the project.
  • Recruit resources within budget constraints, oversee effective deployment of resources.
  • Developing capability and fostering innovation.
  • Diversity & Inclusion – clearly demonstrate the creation & development of an inclusive workplace culture, increasing the capability of teams, and supporting the departments D&I objectives.
  • The ability to engage, motivate and coach others. To act as a role model and inspire and empower others.
  • Through your leadership approach, creating a professional, positive and collaborative environment that encourages success and supports colleagues in achieving their individual and collective goals
  • Being an active contributor to the STW Senior Leadership Team, and as a senior civil servant embracing the opportunity to make a wider leadership contribution across HMRC and the Civil Service.


This is a key leadership role in the STW Programme, bringing together engagement and business readiness activities that will be vital to the successful implementation of the STW, as well as holding an exciting internal portfolio including STW’s People and Development strategy. The successful candidate will bring their experience of working in and alongside major transformation – including leading the practical and operational implementation of change – with outstanding leadership skills and delivery focus.

Essential Criteria

  • Experience of successfully setting strategic direction, leading change and maintaining delivery focus within and alongside complex, high profile and multi-disciplinary project / programme environments
  • Experience of leading teams through the practical implications of transformation, and the ability to translate this into highly effective internal and external business readiness and implementation activity
  • Excellent communication and influencing skills with the ability to forge strong working relationships, both internally, across government and externally, with senior and executive board-level stakeholders
  • Proven leadership skills with the ability to build high performing and engaged teams from a wide range of different skills and backgrounds, including across civil servants and specialist contractor colleagues. This includes a commitment to their own technical and leadership development as a project delivery professional, and that of their team.


Whatever your role, we take your career and development seriously, and want to enable you to build a successful career with the department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you’ll benefit from regular performance and development reviews to ensure this development is ongoing.

As a Civil Service employee, you’ll be entitled to a large range of benefits, this includes:

  • 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to your public holidays.
  • A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
  • Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
  • Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours
  • Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
  • The use onsite staff canteens (where applicable).
  • Occupational sick pay.

Things you need to know

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is

People working with government assets must complete

Selection process details


To apply for this post, you will need to complete an online application by submitting the following:

  • A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
  • A Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the criteria in the person specification.

By not submitting a CV and a Statement of Suitability will mean we only have limited information to assess your application against the person specification. Please ensure both documents contain your full name.

If you encounter any issues with your application or don’t receive an acknowledgement within 48 hours, please contact [email protected]

Guaranteed Interview Schemes

Candidates applying under the Disability Confidence Scheme are guaranteed an interview if they meet the minimum criteria outlined in the person specification.

This scheme works in conjunction with the Great Place to Work for Veterans, for former members of the armed services, and the Redeployment Interview Scheme for existing Civil Servants at risk of redundancy. Each scheme works in the same way.


  • An application pre-sift will be conducted by the SCS Recruitment Team followed by an in-depth review by the Vacancy Holder and Panel.
  • The panel will assess and select applicants who demonstrate the best fit with the role by considering the evidence provided against the criteria set out in the Person Specification. Failure to address any or all of these may affect your application.
  • The closing date for applications is Sunday 30th October 2022 and a shortlist decision is expected to be made by 18th November 2022 All candidates will be notified of the outcome shortly afterwards.
  • All shortlisted candidates will be offered an opportunity to have an informal conversation with the vacancy holder, Max Hacon. This is not an assessment phase but is an opportunity for each candidate to gain greater insight into the context of the role. This is optional, but highly recommended.

Use of Data

As part of the recruitment process, we may share your data and assessment results internally with our SCS Talent team.

This will provide insight into how to support your development and wider talent management, should you be successful in your application.

If you do not want your data to be shared please email [email protected]

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Feedback will only be provided if you attend an interview or assessment.

Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service


We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

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Contact point for applicants

Job Contact

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Company: HM Revenue Customs

Vacancy Type: Full Time 

Job Location: TynesideArea

Application Deadline: N/A

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