L2 Specialist-Commercial HC vacancy in HCL Technologies Pennsylvania, United States

This Jobsfunter Listing is about HCL Technologies in Pennsylvania, United States 2022

About the job

SR Number

C3I/C3I/2022/1758469

Job Family

Domain (Healthcare)

Job Description (Posting).

To be responsible for providing customer service, resolving all customer queries, processing orders, explaining client products and handling complains. (1.) To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement. (2.) To document customer interactions and transactions recording the details of inquiries, complaints and comments. (3.) To follow all documented procedure to handle open casesorescalations. (4.) To resolve customer’s issuesorqueries effectively and efficiently assuring clear communication and customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.

Qualification

Degree

Skill (Primary)

Support Competencies (C3i DPO)-Support (C3i DPO)-Social Media Inquiry Resolution

Band

E1

No. of Positions

0

Employee Group

Business Line Hourly

Entity

BSERV

Auto req ID

1027323BR

Level-1

C3i DPO

Recruiter

Brittney Robinson

Company: HCL Technologies

Vacancy Type: Full-time · Entry level 

Job Location: Pennsylvania, United States

Application Deadline: N/A

Apply Here

Jobsfunter.com