Website HCL Technologies
This Jobsfunter Listing is about HCL Technologies in South Fulton, GA 2022
About the job
Enterprise Kubernetes (PKS) Run Support Activities
24×7 Enterprise PKS (Kubernetes) Service Support
Monitoring of all Enterprise PKS services that are on-prem and/or in public cloud environments and associated data stores.
Create and maintain Enterprise PKS Run Books.
Own the operational management of wing-2-wing Enterprise PKS services including Enterprise PKS platform, enabling services, underlying infrastructure, and network.
Work with the Pivotal vendor on support and security issues.
Provision and manage development environments for testing.
Support application testing by application teams.
Support all infrastructure and Enterprise PKS Platform Upgrades and Patching activity.
Utilize monitoring tools and respond to alerts and dashboards to proactively identify and resolve Enterprise PKS issues before business is impacted.
Work with the Platform engineering team to resolve problems and implement new Enterprise PKS functions.
Understand Enterprise PKS services and application API consumption models. Training & Knowledge Transfer:
Set up Enterprise PKS & Knowledge Transfer sessions for Support Personnel ServiceNow Documentation:
Document Ticket (Incident, Problem, Change, Config, etc.) Process flow and ownership
Document team ownership with the process & DLs in use
Document ServiceNow Ticket handoffs with partner teams and vendors
Document escalation handoff and ownership
Document escalation engagement process and quarterback owners
Document & Implement PKS in Servicenow
Test PKS ticket process flow in Servicenow Develop Enterprise PKS Operations & Health Report:
Enterprise PKS Service Health Status
Enterprise PKS Availability Statistics
Enterprise PKS Performance Statistics Enterprise PKS cluster Run Support: Perform Management activities on Enterprise PKS clusters scale in, scale out of clusters manage compute profiles, network profiles create, manage, delete k8s clusters create, manage, delete namespaces create, manage, delete Kubernetes resources proactively identify capacity and performance issues in the clusters Provide support to application teams with these activities provision clusters and Kubernetes resources as required during application deployment during troubleshooting application issues backup, DR setup for applications Documentation
ServiceNow CI inventory management for PKS cluster resources
ServiceNow change, incident, config process Develop Enterprise PKS cluster operations & Health Report:
k8s cluster ControlPlane components health report k8s clusters VMs health status k8s cluster capacity statistics k8s cluster Performance statistics
To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.)
To provide support for on call escalations orL3 level support and doing incident and problem management (3.)
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.)
To adhere to quality standards, regulatory requirements and company policies (5.)
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.)
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Company: HCL Technologies
Vacancy Type: Full-time · Associate
Job Location: South Fulton, GA
Application Deadline: N/A