Associate Positions in HCL Technologies New York, NY

Website HCL Technologies

This Jobsfunter Listing is about HCL Technologies in New York, NY 2022

About the job

Floorwalk Engineer

  • To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Company: HCL Technologies

Vacancy Type: Full-time · Entry level 

Job Location: New York, NY

Application Deadline: N/A

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