Associate Positions in HCL Technologies New York, NY
Website HCL Technologies
This Jobsfunter Listing is about HCL Technologies in New York, NY 2022
About the job
Floorwalk Engineer
- To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Company: HCL Technologies
Vacancy Type: Full-time · Entry level
Job Location: New York, NY
Application Deadline: N/A
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