Harrods Vacancies – CRM Manager

Website Harrods

Job Description:

Harrods is a globally recognized luxury retail brand, with a growing portfolio of digital and traditional retail channels and a strong database of loyal customers. The Harrods board have a growth vision for the business with investment in CRM, Rewards and Customer Analytics at the heart of this. In 2021 we have undertaken a comprehensive Single View of the Customer project to create a 360 view of our customer data and migrate to a new SAP marketing and communications platform due to go live in early 2022.

Job Responsibilities:

  • You will be joining a CRM, Loyalty and Customer Analytics team of c20 people, based in London but with work-from-home flexibility. We are a hardworking, ambitious team, who enjoy getting a closer understanding of our customer, looking to replicate the outstanding service received in our stores, outlets and online.

Job Requirements:

  • Strong analytical and quantitative skills are also important for this role, ability to use data to develop and measure marketing campaigns. Additionally, you will need to have knowledge of Google Analytics, experience managing and development a team and a strong understanding of GDPR regulations

Qualification & Experience:

  • You will have proven experience executing personalized campaigns across multiple channels, managing the process from strategy to deployment, and demonstrated experience in working with databases & data analysis.

Job Details:

Company: Harrods

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

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