Remote Call Center Representative Positions in Global Payments Inc. Albuquerque-Santa Fe Metropolitan Area

This Jobsfunter Listing is about Global Payments Inc in Albuquerque-Santa Fe Metropolitan Area 2022

About the job

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

What Are We Looking For in This Role?

Minimum Qualifications

• Someone that isn’t afraid of a challenge
• Excellent communication skills both oral and written
• Proven problem solving skills and can think outside of the box
• Ability troubleshoot customer issues
• Active listening skills
• Excellent attendance
• High School Diploma or Equivalent
• Pay is $15hr

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision – Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Applicants to roles based in the United States Only:

Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19. Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities. Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.

Company: Global Payments Inc.

Vacancy Type: Full-time · Entry level 

Job Location:  Albuquerque-Santa Fe Metropolitan Area

Application Deadline: N/A

Apply Here

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