Fpl Employment – Customer Support Representative

Website FPL

Job Description:

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).

Job Responsibilities:

  • Identifies who will handle more complex calls
  • Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
  • Transfers or refers sales leads
  • Handles situations which require adaptation of response
  • Assists with agency inquiries and Medical Essential Service Program (MESP)
  • Performs other job-related duties as assigned
  • Reports fraudulent conditions to management

Job Requirements:

  • ¬†High School Grad / GED

Qualification & Experience:

  • Associate’s Degree
  • Customer Service Experience: 1+ years
  • Bachelor’s Degree

Job Details:

Company: Univision

Vacancy Type: Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

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To apply for this job email your details to bfdirb6788@gmail.com