FedEx Freight Careers – Customer Service Associate

Job Description:

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.  The Lead Consultant’s  time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;  operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

Job Responsibilities:

• May provide leadership to team members on an assigned shift
• Sets up complex orders and performs multiple tasks at the same time
• Manages production flow to ensure all production orders are done right and on time
• Coordinates pick-up and delivery of customer orders
• Ensures communication among shifts
• Responsible for ensuring quality during and after production process
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Collates, sorts and organizes customer orders
• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Assists in the training of store team members
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs

Job Requirements:

• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability to move and lift 55 pounds
• Ability to stand during entire shift, excluding meal and rest periods
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Qualification & Experience:

• High school diploma or equivalent education
• 2+ years of specialized experience

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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