FedEx Express Careers – Retail Customer Service Associate

Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Job Responsibilities:

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Maintains a safe, clean and orderly retail Store
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Takes complex customer orders using order systems and provides accurate pricing information
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Job Requirements:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Qualification & Experience:

• High school diploma or equivalent education
• 6+ months of specialized experience

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Location: Cincinnati, OH, US

Application Deadline: N/A

Apply Here

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