Accountable to provide efficient and consistently quality services to achieve the business target set for the store. Create customer loyalty to increase sales and corporate revenue. Responsible to ensure that high level of customer satisfaction achieved and maintained in the store. Achieving the monthly sales targets sets by the management.
- Ensure the team members carried out all staff training modules on time, standardized, and properly attended at any training sessions outside of the store at a high level.
- Ensure all repairs and maintenance required for your store reported and dealt with the concerned in timely manner to ensure store operations, brand image & health & safety are not jeopardized.
- Hold monthly structured & documented one on ones with all staff members.
- Attend & contribute to monthly area meetings held by the area manager.
- Accountable to achieve monthly sales targets.
- Achieve all other operational KPIs.
- Management & security of all money & stock in the store.
- Achieve monthly target for queuing system KPIs such as reducing waiting & service times in store whilst improving customer satisfaction.
- Monitor and control stock levels within including the proper proceeding of repairs, returns & transfers in your store.
- Ensure all marketing campaign and key massages executed fully & to a high standard in your store on the target date.
- Monitor and control all cash & financial transactions within your store.
- Achieve monthly customer satisfaction targets.
- Achieve store standard requirements within your store by performing a daily store visit report.
- Monitor and control staff rotation including holidays to ensure the store always staffed well to meet customer demand & peak trading periods.
- Customer Profiling and Market segmentation
- Industry awareness and business acumen
- Service provision cycle and procedures
- Products/services knowledge
- Team working
- Knowledge of Sales and Marketing concepts
- Communication Skills
- Ability to cross-sell/up-sell Etisalat products and services
- Customer Management/retention skills
- Networking and relationship building
Qualification & Experience:
- Customer service orientation
- PC Skills and working knowledge of the Internet
- Bachelor Degree in Marketing/Business Administration with 3-4 years of experience in customer services/ sales or in similar capacity
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
To apply for this job email your details to firstname.lastname@example.org