On-site Operations Manager (Austin, TX) Job in Edwards Vacuum Austin, TX

Website Edwards Vacuum

This Jobsfunter Listing is about Edwards Vacuum in Austin, TX 2022

About the job

We at Atlas Copco/Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

The Role

Purpose of the On-Site Operations Manager role is to oversee all aspects of service support for the onsite team. This includes operations & maintenance of all covered equipment, product delivery, installation in line with customer agreements and expectations. To provide direction and co-ordination for on-site service supervisors and technical personnel and to provide a site service customer interface to ultimately grow the sites service business. Communicates with Regional Service/Account Manager on issues or opportunities that may arise on equipment, personnel, sales, or other items that could have an impact on the account.

What We Expect of You?

  • Create an environment at customer site that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind.
  • Assist with growing revenue for service and sales teams by ensuring that safety, quality, and training all continue to advance the service team and to ensure Edwards is First in Mind- First in Choice for all Edwards service support opportunities.
  • Responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE) and other personnel utilized in the performance of this Agreement.
  • This position will be the primary communication link from customer’s factory to Edwards, and will participate in customer’s various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested.
  • Plan and support coordination and scheduling of both classroom and on-the-job training.
  • This will include cross training programs to maintain and improve the skills of the OST/OSE’s and customer’s factory personnel assigned to Seller’s Equipment.
  • This position will also be trained in technical operation of equipment to be next level escalation for onsite issues and to improve interface with factory support when required.

Education level

  • Engineering Bachelor’s Degree level education, and a minimum of eight (6) years’ work-related experience in the semiconductor industry or related area (full military equivalent may substitute for degree) or Technical Degree

Knowledge areas/Skills

  • 8 years‘ experience in service operations and customer facing role along with a minimum of 5 years‘ experience supporting in a customer environment.
  • Proven record of achievement against goals.
  • Ability to operate within a matrix management environment.
  • Strong leadership, influencing and communication skills.
  • Strong commercial acumen.

What you Can Expect of Us?

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Company: Edwards Vacuum

Vacancy Type: Full-time 

Job Location: Austin, TX

Application Deadline: N/A

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