Easyjet Vacancies – Customer Data Developer

Website Easyjet

Job Description:

Working within our key data environments and marketing tools and having access to a variety of data sources, you will be focused on the innovative and effective use of data to drive a personalized customer experience and great customer journeys.

Job Responsibilities:

  • Lead on consulting, developing, implementing and executing data driven customer journeys based on detailed requirements and support on tactical requests as required
  • Able to understand and develop to brief, business requirements and technical specification documentation, maintain commercial confidentiality of documents and electronic information and manage version control
  • Develop and manage a thorough QA process for internal data and external agency data development work
  • Create, schedule and monitor automated batch outputs for campaign schedules and research activity. Monitor automated campaign file provisions and report/rectify as needed any file issues. Support on any selection/output queries that should arise in respect of SQL outputs for regular batch campaigns
  • Ensure workflows and journeys are developed accurately and effectively, and are robustly tested reported on, monitored and documented
  • Develop and build accurate data solutions that can be utilized across all CRM, CX and customer reporting activities. Ensure all solutions are monitored, refreshed, adapted and document to a high standard

Job Requirements:

  • Good industry knowledge of CX and CRM best practice
  • Very strong SQL skills. Experience of using tools such as Alteryx for data ETL and scheduling jobs is preferable but not essential.
  • Methodical with a strong attention to detail – accuracy and efficacy are critical
  • Genuine passion for a test, learn & share culture
  • Self-motivated, and able to work independently and as part of a team
  • Ability to create positive relationships and communicate with a range of stake holders including analysts, data scientists, data engineers, campaign managers and strategists
  • A commercial and strategic mindset with the ability to apply and develop data solutions to solve marketing and business problems

Qualification & Experience:

  • Experience of managing external agencies and working as a part of cross functional teams
  • Experience in defining, harnessing and utilizing customer data in marketing databases, CRM and CX platforms
  • 5 years+ experience in a data development or data engineering role, within a marketing agency or business

Job Details:

Company: Easyjet

Vacancy Type: Full Time

Job Location: Cambridge, England, UK

Application Deadline: N/A

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