Working at Dyson – IT Service Delivery Manager

Website Dyson

Job Description:

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.

Job Responsibilities:

  • Deliver world class Service Desk, End User Computing, Collaboration, Legal and HR IT Services to Dyson’s global employees (circa 15,500 users)
  • Responsible for providing end to end IT service ownership across all Digital Workplace Services through demand, design, delivery, operations, CSI and service retirement/replacement.
  • Work alongside the wider global DWS Team as well as your regional team to ensure that IT DWS Services are delivered effectively and efficiently in your region (as part of a wider global model).
  • You are required to contribute to the creation of a successful Service Delivery strategy/roadmap for your underlying services, and execute that by leading and influencing in a highly matrixed and leveraged global environment.
  • Ensure ITIL aligned governance and standards are followed
  • Drive continual improvement into the Digital Workplace services space in line with Dyson’s growth
  • Deliver a roadmap for all Digital Work place services to drive transformation required to support Dyson’s blueprint
  • Establish and maintain strong relationships with the business, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues.
  • You will comply with Service Management standards, processes and SLA’s.
  • Ensure the successful service design, transition, operation and improvement to existing, new and amended IT Digital Workplace services.

Job Requirements:

  • Substantial IT third party management skills for different sizes and complexities
  • Strong leadership qualities and be-able to manage teams across the globe in a matrix managed environment
  • Professional who can provide examples of transforming service delivery within a global company
  • Ability to set strategic direction for Digital Workplace services
  • Strong interpersonal communication skills being able to interact with key business stakeholders up to executive level
  • Natural problem solver
  • Strong management and leadership skills

Qualification & Experience:

  • Minimum of 5 years of experience in a Service Operations or Service Delivery Management role
  • A Bachelor’s or advanced degree preferred or equivalent experience
  • Experience with Vendor and Contract Management
  • ITIL trained

Job Details:

Company: Dyson

Vacancy Type: Full Time

Job Location: San Francisco, CA, US

Application Deadline: N/A

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