Head of Expansion Operations (f/m/x) in Duffle Berlin, Berlin, Germany

Website Duffle

Jobsfunter is listing this job opening under Duffle in Berlin, Berlin, Germany 2022 exclusively on jobsfunter.com

The global travel retail industry is a €70 Billion market expected to double by the end of this decade. Despite its size, it is an industry that has seen very little digitalization and innovation over the past two decades. This must be solved.

This is a unique startup position – with sufficient funding, we can offer the impact, growth opportunity, and challenge of a new startup along with competitive compensation.

The timing could not be better to emerge as a category winner: the global pandemic has accelerated the demand for a better and renewed approach to global travel retail, and as the world begins to open again, pent-up demand for travel and travel-related retail is set to boom as brands, retailers, airports, and airlines are doubling down their efforts to make up for lost sales.

We are looking for a Head of Expansion Operations to join us and be part of this unique phase. You will be responsible for defining, refining, and improving the operational playbook and processes for launching Duffle App into future airports and the operational teams on the ground, including all regulatory, legal, customs, and employment requirements.

What you will do:

  • You will be responsible for defining, refining, and improving the operational playbook and processes for launching Duffle App into future airports and the operational teams on the ground, including all regulatory, legal, customs, and employment requirements.
  • You will define and coordinate across all the stakeholders the execution of the main sprints to roll out successfully Duffle App on the ground, including the merchant’s onboarding plan, the airport Operation team, and the runner fleet hiring (in alignment with HR).
  • You are an Out-of-box thinker with the ability to provide solutions and initiatives to increase the Runner Utilization Rates (UTR), reduce CPO (Cost-per-Order) to profitable levels, and keep DOT (Delivery-on-time) >95%.
  • You will pursue continuous standardization of the processes to ensure full scalability of the launcher playbook and minimize the time to market (< 2 months).
  • You will lead advanced cross-market analysis to elaborate an ad-hoc Duffle expansion strategy, including the definition of the pipeline of airports to tackle and in which order, the pipeline of merchants to onboard, based on the airport’s layout and the presence of the same merchant in multiple airports, the best approach to optimize the Full landed Operational Cost and the Runner fleet cost.
  • You will build ad hoc Business Plans for each new airport, including the main economic figures, and actively support the leadership line on the fundraising accordingly.
  • You will be in charge of building a rock-star team to support the execution and continuous development of the Duffle Expansion strategy.
  • You will build an ad-hoc dashboard to create visibility on the expansion processes status across the organization.

Location: HQ in Berlin we currently have a hybrid work environment balanced between home and office.

Company: Duffle

Vacancy Type: Full Time 

Job Location: Berlin, Berlin, Germany

Application Deadline: N/A

Apply Here

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