Helpdesk Analyst Vacancies in Dice United States

Website Dice

This Jobsfunter Listing is about Dice in United States 2022

About the job


Dice is the leading career destination for tech experts at every stage of their careers. Our client, Yakshna Solutions, Inc., is seeking the following. Apply via Dice today!

Position Title Financial Functional Business Systems Analyst Helpdesk Analyst Job id 202104003 Location Washington, DC Reston, VA Clearance Active Secret CompTIA Security+ Certification Yakshna Solutions, Inc., (YSI) is a woman-owned small business enterprise, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality and cost-effective IT business solutions and services. Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training and professional development assistance. YSI is seeking a highly qualified Financial Functional Business Systems Analyst with a Secret Clearance to work in Reston, VA Washington, DC. The Financial Functional Business Systems Analyst will be responsible for gathering and developing system requirements, technical specifications, conducting software testing and regression test plans for system modifications. Provide training and technical support of the DoD planning, programming, budgeting, and execution processes to end users. This key position is for an individual who thrives on diversity of daily tasks and making a substantial impact on the program Job Responsibilities Become the Functional Business System subject-matter expert, providing strategic in-depth functional requirements analysis, defining requirements and business process knowledge of customer application. Plan, prioritize and deliver system enhancements, executing unit, integration and acceptant testing to meeting business requirements. Work with Government financial decision makers and business process owners on system design, development, requirements, technical specifications, and processes. Provide strong analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements. Manage requirements, templates and guidelines. Identify technical and functional gaps and areas for improvement. Apply governance processes to the change control, system development life cycle and ensure that necessary regression testing is delivered to ensure system integrity. Support end to end processes, ensure strong level understanding of system touch points. Provide strong communication skills, to interact with senior level leaders at a global level. Be able to explain complex system issues and decision points using common business language (without using IT terms and language). Create test plans and regression test cases for system modifications. Develop materials for user acceptance testing. UAT events are held two times a year. Build RDTE Justification books (J-Books), which includes functional application interface with developers and technical users on systems requirements, design, testing, quality assurance, help desk support and delivery of program materials. Provide helpdesk product support activities to include troubleshooting tickets by truly understanding ldquowhatrsquos happeningrdquo by isolating and diagnosing solutions, documentation reviews, user account management, database import validations, defect tracking metrics, and user trouble ticket research for the customer project. Provide classroom instruction live on-site and virtual training sessions on the use of the customer application. Develop new course materials, maintain training documents and resources to include software user guides, computer-based training videos on how to use the customer application. Be on-site at the Pentagon to provide support for the customer system production of DoD budgeting justification-books on a bi-annual basis Required Educational Qualifications Certifications Bachelorrsquos Degree in business management, accounting, computer science or equivalent background and years of experience. 5-7 years of experience supporting business systems, software testing, development, deployment, configuration, and documentation control. 5+ years working in DoD budgeting and financial environment. Advanced financial and functional knowledge of DoD accounting and budgeting systems. Experience preparing Justification books (J-Books), which includes functional application interface with developers and technical users on system requirements, design, testing, quality assurance, help desk support and delivery of program materials. Experience as a technical business analyst with strong requirements gathering and documentation skills. Experience developing materials for user acceptance testing events. Background with providing training, creation of training documents and resources for end users. Must have strong communication skills with the ability to interact with senior DoD level leaders. Must be able to explain complex system issues and decision points using common business language to non-technical end-users (without using IT terms and language). Must be willing to provide on-site periodic training and budgeting support which expands across a six-week period on a bi-annual basis at the Pentagon. Ability to provide help desk and account system administration support. Must have one of the following IAT Level II Certification (CCNA Security, CYSA+, GICSP, GSEC, Security+ CE, CND, SSCP). Must have active Secret Security Clearance. Clearance Secret Security Clearance

Company: Dice

Vacancy Type: Full-time · Entry level 

Job Location:  United States

Application Deadline: N/A

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