Technical Support Specialist Positions in Cradlepoint Boise, ID

  • Full Time
  • Boise, ID
  • Applications have closed

Website Cradlepoint

This Jobsfunter Listing is about Cradlepoint in Boise, ID 2022

About the job


Overview

Cradlepoint Global Service and Support continues to evolve to maintain our industry leadership. As a member of our Services and Support team, you will experience a fun and collaborative environment, continuing education options, and recurring team building activities. We aspire to maintain our industry leadership in technical support and customer satisfaction. We accomplish this by innovating our processes and capabilities to provide our partners and customers a superior support experience. Cradlepoint Technical Support Specialists will interact with customers to collect, provide, and process information in response to inquiries, concerns, and requests about products and services. This position requires daily customer interaction via calls, chats, and Cradlepoint Connect Community. They will also provide basic technical troubleshooting and recommend resolutions to the customer when possible. Other daily tasks may include creating and/or modifying knowledge article solutions for Cradlepoint’s Customer Connect Community and online knowledgebase. The Technical Support Specialist must have excellent communication, interpersonal, organizational, and presentation skills and be self-motivated, detail-oriented, and well organized.

Responsibilities

  • Respond promptly to customer inquiries via phone, chat & digital cases
  • Create & maintain case management records using a CRM
  • Provide front line support to customers and partners
  • Curate knowledge base articles to foster customer self-help tools available online
  • Recommend enhancements to Cradlepoint Products and Services that would improve the serviceability and operation of our offerings
  • Regularly provide feedback on the soundness and effectiveness of the department’s policies and procedures
  • Maintain a high standard of customer satisfaction

Qualifications

  • Problem analysis and problem-solving (critical thinking)
  • Experience in IP Networking is a definite plus!
  • Shift bid – every six months (possible weekend shift)
  • High School diploma, general education degree, or equivalent
  • Knowledge of customer service principles and practices
  • Two (2) years of customer service and/or technical support experience
  • General knowledge of relevant computer applications
  • Ability to type at least 30 WPM
  • Knowledge of administrative procedures
  • Knowledge of Microsoft Office including Word, Excel, PowerPoint
  • Bilingual is preferred (not required)

Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.

Company: Cradlepoint

Vacancy Type: Full-time · Entry level 

Job Location: Boise, ID

Application Deadline: N/A

Apply Here

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