Manager, Technology Positions in Cox Communications Atlanta, GA

This Jobsfunter Listing is about Cox Communications in Atlanta, GA 2022

About the job

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications

Job Level: Manager/Senior Manager

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 223009

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary

Provides leadership and strategic direction for management of current and future DWS platforms addressing internal business needs like Sharepoint, Power platform (Automate, Flow etc). Identifies new technologies and tools to support and improve technology delivery. Besides running the platform engineering and administration organization, you will also build out a new Tier 2 support team and evolve it into a mature, industry-leading support organization that helps the Connected workplace engineering team focus on Tier 3 tasks. You will have the opportunity to define and shape the support organization. This new group will diagnose and resolve technical, operational, and analytical issues and work with vendors like Microsoft as strategic partner. This team will serve as the hub for questions, issues and requests from all internal stakeholders, establishes and implements technical and operating performance standards.

Primary Responsibilities And Essential Functions

• Creates and manages appropriate systems and processes to deliver a quality internal and external customer experience through effective development, operational support, tools, consistent methodology, continuous improvement and metrics
• Lead M&A integration activities on behalf of department along with a strong advocate for securing DWS service offerings leading the conversation with security groups on emerging needs.
• Manages staff responsible for the maintenance, development, delivery and/or acquisition of technology solutions.
• Manages phases of approved Technology projects for assigned function including development of business requirements and justification, analysis of potential solutions, and preparation of appropriate project plan and/or purchase requisitions
• Responsible for success of Tier 2 for Microsoft platforms – Ensures customers stay informed as to the status/solution of their issue and manages customer relationship. Uses tools and strategy to monitor the performance of a team
• Serves as the first line of management escalation. Tracks resolution speed and removes roadblocks (e.g., skill gaps, handle difficult customers) preventing issues from being resolved
• Identifies patterns (e.g., number of cases with similar issues), solutions, and collaborates with internal stakeholders to prioritize issues at the global level
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, vendor, product groups, services team, and account team as needed to resolve highly complex customer issues
• Manages all activities, personnel and technical issues associated with providing technical service and/or solutions to customers by identifying, prioritizing and confirming resolution of reported problems
• Facilitates and leads discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives, and key deliverables. .
• Coaches and develops people resources to maximize strengths and develop strong, collaborative partnerships within the Technology organization and across business functions.
• Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions

Qualifications

Minimum

• Bachelors degree in any discipline
• 7 or more years of experience required in related field (i.e. Information Technology, Engineering, etc.)
• 5 or more years of experience required if candidate possesses a related advanced degree
• Excellent interpersonal, leadership, analytical problem solving, listening, written, and verbal communication and collaborative skills to work effectively with teams throughout the organization.

Preferred

• 2 or more years of experience in a management role preferred
• Experience in telecommunications industry desired
• Prior experience working for a service provider

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Company: Cox Communications

Vacancy Type: Full-time · Mid-Senior level 

Job Location: Atlanta, GA

Application Deadline: N/A

Apply Here

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