Working for Contour Airlines – Customer Service Representative

Website Contour Aviation

Job Description:

At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Job Responsibilities:

  • Check and accept passenger baggage.
  • Comply with all safety procedures and airline policies.
  • Greet and assist all customers in a prompt, friendly and courteous manner,
  • Assist unaccompanied minors and passengers with special needs, resolve customer concerns.
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors.
  • Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing and towed aircraft).
  • Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner.
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires.
  • Responsible for always maintaining the safety and security of the ramp.
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
  • Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.

Job Requirements:

  • Must have well-developed people skills and ability to work with a variety of personalities.
  • Able to coordinate multiple priorities and meet deadlines.
  • Must have a valid driver license and good driving record.
  • Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
  • Ability to work independently and as part of a team.
  • Possess strong leadership and organizational skills.
  • Be at least 18 years of age
  • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
  • Able to type 30 words per minute.
  • Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
  • Maintain strong attention to detail.
  • Be self-motivated and able to motivate others.
  • Be authorized to work in the United States and able to travel in and out of the United States.
  • Able to handle interruptions and a fast-paced environment.

Qualification & Experience:

  • At least nine (9) months of prior airlines or industry experience preferred.
  • Possess high school diploma or GED certification

Job Details:

Company: Contour Aviation

Vacancy Type: Full Time

Job Location: Eureka, CA, US

Application Deadline: N/A

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