Contour Careers Oakland – Customer Service Rep

Website Contour Aviation

Job Description:

At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Job Responsibilities:

  • Careful handling of customer baggage, and company material; frequent lifting, loading/unloading, sorting and transfer of baggage, and company material
  • Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner.
  • Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing and towed aircraft).
  • Perform the duties of a Ground Security Coordinator as outlined in the Company security program.
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
  • Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors.
  • Comply with all safety procedures and airline policies.
  • Responsible for always maintaining the safety and security of the ramp.
  • Service aircraft as needed (e.g., aircraft lavatories, potable water, window wash, deicing and commissary items).

Job Requirements:

  • Be self-motivated and able to motivate others.
  • Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and
  • Company mandated random drug and alcohol tests.
  • Able to handle interruptions and a fast-paced environment.
  • Excellent communication skills both written and verbal delivered with tact and professionalism
  • Able to work nights, weekends, holidays, and varying schedules.
  • Maintain strong attention to detail.
  • Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
  • Able to pass an FAA required 10-year work history review and submit to criminal background and fingerprint checks.

Qualification & Experience:

  • Ability to work independently and as part of a team.

Job Details:

Company: Contour Aviation

Vacancy Type: Part Time

Job Location: Oakland, CA, US

Application Deadline: N/A

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