Contour Careers Indianapolis – Customer Service Representative

Website Contour Aviation

Job Description:

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, gender, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, genetics, veteran status, gender identity, or any other protected status and will not be discriminated against on the basis of disability.

Job Responsibilities:

  • Assist unaccompanied minors and passengers with special needs, resolve customer concerns.
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors.
  • Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner.
  • Responsible for always maintaining the safety and security of the ramp.
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
  • Comply with all safety procedures and airline policies.
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires.
  • Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
  • Check and accept passenger baggage.
  • Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing and towed aircraft).
  • Greet and assist all customers in a prompt, friendly and courteous manner,

Job Requirements:

  • Maintain strong attention to detail.
  • Possess high school diploma or GED certification
  • Able to type 30 words per minute.
  • Must have well-developed people skills and ability to work with a variety of personalities.
  • Be at least 18 years of age
  • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
  • Be self-motivated and able to motivate others.
  • Be authorized to work in the United States and able to travel in and out of the United States.
  • Possess strong leadership and organizational skills.
  • Able to handle interruptions and a fast-paced environment.
  • Must have a valid driver license and good driving record.
  • Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
  • Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
  • Able to coordinate multiple priorities and meet deadlines.

Qualification & Experience:

  • At least nine (9) months of prior airlines or industry experience preferred.

Job Details:

Company: Contour Aviation

Vacancy Type: Part Time

Job Location: Indianapolis, IN, US

Application Deadline: N/A

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