Contour Careers Indianapolis – Customer Service Representative

Job Description:

Job Responsibilities:

• Assist unaccompanied minors and passengers with special needs, resolve customer concerns.
• Provide clear and accurate communication to passengers, agents, flight crews and vendors.
• Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner.
• Responsible for always maintaining the safety and security of the ramp.
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival and departure information, as well as answer general inquires.
• Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Check and accept passenger baggage.
• Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing and towed aircraft).
• Greet and assist all customers in a prompt, friendly and courteous manner,

Job Requirements:

• Maintain strong attention to detail.
• Possess high school diploma or GED certification
• Able to type 30 words per minute.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Be at least 18 years of age
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Be self-motivated and able to motivate others.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Possess strong leadership and organizational skills.
• Able to handle interruptions and a fast-paced environment.
• Must have a valid driver license and good driving record.
• Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
• Able to coordinate multiple priorities and meet deadlines.

Qualification & Experience:

• At least nine (9) months of prior airlines or industry experience preferred.

Job Details:

Company: Contour Aviation

Vacancy Type: Part Time

Job Location: Indianapolis, IN, US

Application Deadline: N/A

Apply Here

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