Associate, Global Service Desk in Concentrix Bengaluru,Karnataka,India

Website Concentrix

Jobsfunter is listing this job opening under Concentrix in Bengaluru,Karnataka,India 2022 exclusively on jobsfunter.com

About the job

Job Title:

Associate, Global Service Desk

Job Description

The Associate, Global Service Desk works within established procedures with a Complete IT change management assessments to

Skills And Qualifications

  • Identify, analyze and prepare risk mitigation tactics
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics
  • Support IT change management at the organizational level
  • Manage the IT change portfolio
  • Monitor IT change progress end to end covering the change life cycle
  • Roles and Responsibilities
  • Complete IT change management assessments
  • Identify, analyze and prepare risk mitigation tactics
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics
  • Support IT change management at the organizational level
  • Manage the IT change portfolio
  • Monitor IT change progress end to end covering the change life cycle
  • A solid understanding of IT change mgmt lifecycle
  • Experience and knowledge of change management principles, methodologies and tools especially Remedy
  • Good communication skills, both written and verbal along with good active listening skills
  • Flexible and adaptable ie ready to work in 24 by 7 environment and should able to work in critical situations
  • Problem solving and root cause identification skills
  • Must be a team player and able to work collaboratively with and through others
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change mgmt structure
  • Should possess good technical knowledge on network, telecom and servers platform.
  • Should be well versed with Office tools like Excel & Powerpoint and automation knowledge would be beneficial
  • Change management certification or designation desired (ITIL)

Location:

IND Pune – Panschil, Blk A, 3rd & 4th

Language Requirements:

Time Type:

Full time R1320143

Company: Concentrix

Vacancy Type: Full Time 

Job Location: Bengaluru,Karnataka,India

Application Deadline: N/A

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