Coca Cola Hiring – Service Operations Specialist

Website Coca Cola

Job Description:

The Service Operations Specialist monitors all robotic coffee machine trading locations on a rotating shift basis. He or she is responsible for all level-one remote monitoring and troubleshooting of the systems, as well as service and replenishment technician support. He or she is also responsible for all level-one customer service duties. Some of these duties include as well as . He or she is also will occasionally visit the retail locations to troubleshoot or restock the machine in person.

Job Responsibilities:

  • Remote monitoring of robotic coffee machines through VPN-enabled software
  • Issuing refunds, creating Salesforce cases, and fixing any account related issues
  • Coordinate and oversee the visits of third party service technicians to conduct level 2/3 repairs onsite
  • Answering customer phone calls, texts, emails, and web inquiries
  • Occasional troubleshooting of robotic coffee machine including drink calibration and disposal

Job Requirements:

  • Intermediate knowledge of MS Office tools (Excel, PowerPoint, Word)
  • Typing speed of 35 wpm preferred
  • Ability to occasionally conduct manual activities such as restocking ingredients in the machine
  • Ability to occasionally lift or carry items weighing up to 50 lbs as part of restocking machine
  • Ability to maintain a high level of professionalism with customers through verbal and written communication
  • Ability to remotely monitor complex machinery while occasionally dealing with customers
  • Excellent written and spoken English
  • Full US Driving License required

Qualification & Experience:

  • High School Diploma/GED or equivalent
  • 1-3 years working for a remote operating center as a customer service representative or associate
  • Work experience in a start-up or smaller company, or customer-centric environment preferred
  • Work experience in the food and beverage sector preferred

Job Details:

Company: Coca Cola

Vacancy Type: Full Time

Job Location: Columbia, SC, US

Application Deadline: N/A

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