Coca Cola Job Application – Customer Leadership Manager

Website Coca Cola

Job Description:

The Customer Leadership Team sits in the Chief Customer Office (CCO) within NAOU and includes five functions: Business Development, Industry Affairs, KOlab, Customer Effectiveness, and Inside Sales. While separate functions, they’re interconnected and aligned to creating value through innovation and unique capabilities that enhance internal and external partnerships, while contributing to our GROWTH ambition. This role truly brings the networked organization to life through diverse contributions which span strategically across three Customer Leadership team functions and leaders. This role provides an opportunity to demonstrate a growth mindset every day, in every interaction.

Job Responsibilities:

  • Serves as coach to customer teams in Zones on strategic renewals, C5s or C10s leveraging CFV/CBP to understand customers’ needs/gaps, building strategies for acquisitions and renewals
  • Influences complex negotiating situations (including franchisees) as well as internal stakeholders; negotiates select Industry Partner contracts
  • Actively participates with key industry organizations (via meetings, trade shows, conferences, and events) to showcase the Coca-Cola Commitment, amplify our brands, and highlight our innovative solutions
  • Plans and facilitates customer collaboration sessions with C-Suite leaders of customers, account teams & internal SMEs (2x quarterly, in person, hybrid & virtual)
  • Leads strategy, development and commercialization of Business Development tools, resources, and best practices to strengthen system capabilities and increase win rate
  • Builds, leads, and advances relationships with key Industry Partnerships

Job Requirements:

  • Strong collaboration, facilitation, and communication skills with ability to build relationships at all organizational levels inside and outside KO
  • Event planning, management, and facilitation – possesses project management skills with ability to analyze action after the fact to anticipate future needs
  • Demonstrated personal leadership skills and influencing ability – possesses strong influencing skills with senior leaders and peers
  • Advanced disruptive, creative, and strategic thinking – leverages to elevate customer presentations, pitches, and industry engagements
  • Stewards internal cross-channel learnings/opportunities, internal and external best practices, and best-in-class success stories
  • Knowledge of TCCC business – requires deep knowledge of Coca-Cola resources to be applied to customer business challenges rooted in a solid understanding of C4V and CBP

Qualification & Experience:

  • FSOP (Foodservice On Premise) experience
  • Customer management, agency management and negotiation experience

Job Details:

Company: Coca Cola

Vacancy Type: Full Time

Job Location: Knoxville, TN, US

Application Deadline: N/A

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