Coca Cola Employment – Service Operations Specialist

Job Description:

The Service Operations Specialist monitors all robotic coffee machine trading locations on a rotating shift basis. He or she is responsible for all level-one remote monitoring and troubleshooting of the systems, as well as service and replenishment technician support. He or she is also responsible for all level-one customer service duties. Some of these duties include as well as . He or she is also will occasionally visit the retail locations to troubleshoot or restock the machine in person.

Job Responsibilities:

• Remote monitoring of robotic coffee machines through VPN-enabled software
• Issuing refunds, creating Salesforce cases, and fixing any account related issues
• Coordinate and oversee the visits of third party service technicians to conduct level 2/3 repairs onsite
• Answering customer phone calls, texts, emails, and web inquiries
• Occasional troubleshooting of robotic coffee machine including drink calibration and disposal

Job Requirements:

• Intermediate knowledge of MS Office tools (Excel, PowerPoint, Word)
• Typing speed of 35 wpm preferred
• Ability to occasionally conduct manual activities such as restocking ingredients in the machine
• Ability to occasionally lift or carry items weighing up to 50 lbs as part of restocking machine
• Ability to maintain a high level of professionalism with customers through verbal and written communication
• Ability to remotely monitor complex machinery while occasionally dealing with customers
• Excellent written and spoken English
• Full US Driving License required

Qualification & Experience:

• High School Diploma/GED or equivalent
• 1-3 years working for a remote operating center as a customer service representative or associate
• Work experience in a start-up or smaller company, or customer-centric environment preferred
• Work experience in the food and beverage sector preferred

Job Details:

Company: Coca Cola

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here

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