About the job

In This Role You Will

Responsible for the management of a portfolio of client accounts to foster long-term business relationships
Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
You’ll be a trusted advisor to clients to fully understand their needs and help find ways to solve or simplify their pain points
You need to make sure our clients get as much as they can out of the system. You should be helping them to achieve their goals. You’ll give them best practice advice, ideas, training, suggestions on how to use the system, introduce them to new features they may not be using. This activity will help in increasing adoption and retention.
You’ll build excellent relationships with your clients, understand their strategic goals, and develop plans to achieve those goals.
You’ll be working closely with other internal teams such as Support, Development, and Implementation teams to deal with critical customer issues.
You’ll be monitoring the client’s health and anticipating and pre-empting problems and opportunities.
You’ll also be identifying incremental revenue opportunities
You’ll be measured on renewals, churn and product adoption.

Basic Qualifications

Minimum of 3 years relevant work experience in one or more of the following: customer success management, account management, consulting, or project management
Previous experience working in a SaaS environment particularly in MarTech. Experience working in email is a huge bonus.
Understanding and experience with digital marketing
Proven experience working with large clients

Preferred Qualifications

Self-starter with a curiosity to learn.
Someone who doesn’t see a problem, they see an opportunity.
Someone who has exceptional integrity.
Someone who loves working with others and loves collaboration.
Exceptional communication and presentation skills, highly refined interpersonal skills. You should be comfortable working with c-level stakeholders.
You’ll be passionate about working in a high-touch customer-facing role and have an interest in complex technology.
You have to be able to prioritize, multi-task, and perform effectively under pressure.
Strong business acumen, judgment, creativity and problem-solving skills.

Perks & Benefits

Company: CM Group

Vacancy Type: Full-time · Associate

Job Location: United States

Application Deadline: N/A

Apply Here

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Customer Success Manager Jobs in CM Group United States