Cape Air Jobs – Cross Trained Agent

Website Cape Air

Job Description:

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

Job Responsibilities:

  • Handle delayed or missing baggage and process claims
  • Meet and marshal aircraft
  • Provide extra assistance to passengers with special needs
  • Organize ticket and cash reports
  • Check in passengers and baggage using Cape Air’s passenger service system
  • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
  • Make passenger reservations and rebook flights
  • Share information with pilots/ramp/operations using radio communications
  • Make boarding announcements
  • Assure compliance with FAA and airport security procedures

Job Requirements:

  • Basic computer skills required
  • Ability to interact effectively with others
  • Airline work experience preferred
  • Must be able to lift up to 70 lbs.
  • Ability to work independently and adapt to changing work priorities
  • Must be at least 18 years old
  • Excellent communication and excellent customer service skills required
  • Ability to communicate effectively, orally and in writing
  • If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location

Qualification & Experience:

  • Must hold a high school diploma or equivalent
  • Airline reservation system experience preferred

Job Details:

Company: Cape Air

Vacancy Type: Full time

Job Location: Holyoke, MA, US

Application Deadline: N/A

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