Cape Careers – Station Supervisor

Website Cape Air

Job Description:

This position is in place to ensure that the employees are providing and serving the customer to Cape Air standards.

Job Responsibilities:

  • Assist with performance reviews and station performance planning, as needed
  • Interview prospective Customer Service employees, as needed
  • Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue
  • Maintain and foster positive business relationships with local airport authorities and agencies
  • Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development
  • Additional duties as assigned
  • Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee has
  • Assure excellent customer service and efficient counter operations during assigned shift
  • Travel to company meetings, as needed
  • Assist in Customer Service Agent staffing levels and budgeting, as needed
  • Supervise the operation and staff during shifts; provide lunch coverage in a timely manner
  • Report operational irregularities to Station Manager

Job Requirements:

  • Must demonstrate an understanding of the connection between overall mission and daily tasks
  • Excellent communication and excellent customer service skills required
  • Ability to work independently and adapt to changing work priorities
  • Must be a proficient writer have an adequate grasp of English grammar
  • Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
  • Able to multi-task in a stressful environment required
  • Ability to interact effectively with others
  • Ability to enforce policy and procedure, required
  • Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
  • Must be proficient in Microsoft Word, Office and Excel

Qualification & Experience:

  • Previous supervisory or management experience, strongly preferred
  • Experience in the following areas helpful: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
  • Experience in building and maintaining airport regulatory relationships, required

Job Details:

Company: Cape Air

Vacancy Type: Full time

Job Location: Decatur, IL, US

Application Deadline: N/A

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