Cape Air Pilot Jobs – Station Supervisor
Website Cape Air
Job Description:
This position is in place to ensure that the employees are providing and serving the customer to Cape Air standards.
Job Responsibilities:
- Assist with performance reviews and station performance planning, as needed
- Interview prospective Customer Service employees, as needed
- Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue
- Maintain and foster positive business relationships with local airport authorities and agencies
- Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development
- Additional duties as assigned
- Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee has
- Assure excellent customer service and efficient counter operations during assigned shift
- Travel to company meetings, as needed
- Assist in Customer Service Agent staffing levels and budgeting, as needed
- Supervise the operation and staff during shifts; provide lunch coverage in a timely manner
- Report operational irregularities to Station Manager
Job Requirements:
- Must demonstrate an understanding of the connection between overall mission and daily tasks
- Excellent communication and excellent customer service skills required
- Ability to work independently and adapt to changing work priorities
- Must be a proficient writer have an adequate grasp of English grammar
- Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
- Able to multi-task in a stressful environment required
- Ability to interact effectively with others
- Ability to enforce policy and procedure, required
- Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
- Must be proficient in Microsoft Word, Office and Excel
Qualification & Experience:
- Previous supervisory or management experience, strongly preferred
- Experience in the following areas helpful: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
- Experience in building and maintaining airport regulatory relationships, required
Job Details:
Company: Cape Air
Vacancy Type: Full time
Job Location: Manchester, NH, US
Application Deadline: N/A
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To apply for this job email your details to bfdirb6788@gmail.com