Receptionist-Spa-Silver Legacy-Full Time-Variable Shift (Reno) careers in Caesars Entertainment, Inc. Reno, NV

Website Caesars Entertainment, Inc.

This Jobsfunter Listing is about Caesars Entertainment Inc in Reno, NV 2022

About the job

Job Description

GENERAL SUMMARY OF DUTIES: Overall facilitation of the Spa, ensuring the highest luxury resort standards of professionalism, customer service and optimum financial performance. Provide operational support; hosting guided tours of the Spa, anticipating guest needs and inquiries, educating information and education to guests and colleagues, while upholding Company Standards and Codes of Conduct.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following).

  • Responsibilities include answering phones, scheduling and billing appointments, possessing through knowledge of all treatments, services, promotions and retail items and providing exceptional guest service.
  • Responsible for the Health and Safety of guests, employees and members in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
  • Ensure that good practices are applied to all issues in relation to guests and colleagues.
  • Maintain the highest level of professionalism in all aspects of job performance.
  • Create a welcoming atmosphere for guests during check in and check out.
  • Provide guests and colleagues tour through the facility and familiarize them with the surroundings while explaining the Spa/Company philosophy and culture.
  • Provide knowledgeable recommendations and guidance to ensure guest satisfaction when making reservations and offer multiple treatment bookings and up-sells.
  • Communicate all changes, cancellations and additions to the Back of House leadership team.
  • Accept responsibility for cash drawer and ensure it balances at close of shift.
  • Perform opening and closing duties including check lists.
  • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with colleagues efficiently and effectively.
  • Learn the names and personally recognize our regular guests and members.
  • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding the Company and the surrounding area to answer any questions guests may have to the best of one’s ability.
  • If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available, give information to admin support).
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
  • Attend all scheduled employee meetings and bring suggestions for improvement.
  • Consistently offer professional, friendly and engaging service. Ensure individualized guest service through acknowledging and responding to their needs and expectations.
  • Actively participate in other areas of the Spa Operation, such as treatment, product knowledge and retail sales.
  • Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order.
  • Follow departmental policies and procedures and all safety and sanitation policies.

PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities). Must have outstanding communication, guest service and sales skills. Must be a quick learner; accuracy and attention to detail are critical. Must have excellent communication skills, both written and verbal. Basic understanding of sales principles and customer service practices and math skills. Working knowledge of customer and market dynamics and requirements. Track record of over-achieving sales quota. Hands-on experience with POS transactions and POS software. A friendly and energetic personality with customer service focus. Ability to perform under pressure and address complaints in a timely manner. Must be organized, timely and detailed oriented. Must be proficient with Microsoft Word, Excel and Outlook. Must be reliable and able to meet deadlines and prioritize tasks. Availability to work flexible shifts.

Education And Experience

Education: High school education or equivalent preferred. BS Degree in Marketing or related field would be a plus.

Experience: Must have minimum of 2-4 years of experience as a Spa Receptionist, Coordinator and/or Reservation role.

Certificate/License: None required.

TYPICAL WORKING CONDITIONS: Be mobile in all Spa areas. Work is performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated or on slippery surfaces. May come into contact with solvents/oils, fumes/odors and dirt/dust. Use of electrical devices and computer equipment. Constant contact with staff, guests/visitors.

TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Constant standing, sitting, bending and walking throughout shift. Occasional lifting and carrying up to 20 lbs. Occasional kneeling, pushing and/or pulling. Occasional ascending and/or descending stairs, ramps or ladders.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Company: Caesars Entertainment, Inc.

Vacancy Type: Full-time · Entry level 

Job Location: Reno, NV

Application Deadline: N/A

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