Online Support Representative – part time careers in Bookaway Tel Aviv, Tel Aviv, Israel
Website Bookaway
This Jobsfunter Listing is about Bookaway in Tel Aviv, Tel Aviv, Israel 2022
About the job
We are looking for a part time support rep to join our team.
- Office is located in Tel Aviv, but work is from home 80% of the time.
Availability for 4 shifts per week (including 1-2 night shifts per week and a weekend shift)
Responsibility:
- Replying to incoming online inquiries (chat, email) and phone calls.
- Assisting with placement of orders, cancellations, changes, and resolving service issues on the fly by coordinating between various stakeholders.
- Interacting with suppliers around the world to accommodate for customers’ needs and achieve customer satisfaction.
- Define and execute service protocols and work flows for various scenarios.
- Contribute to the company’s internal knowledge base and external info portal (FAQs, product info etc.)
- Offering and initiating various product and process improvements to increase productivity and customer satisfaction.
Requirements:
- Availability for 4 shifts per week (including 1-2 night shifts per week and a weekend shift)
- Ability to multitask and work in a fast paced environment
- Flexibility in working hours.
- Comfortable with various computer software a must (Gmail, Google Docs etc.) .
- Experience with online support software an advantage.
- Experience in online customer support an advantage.
- Self driven and motivated + Ability to work independently.
- Fast learner
- Native English. Other languages an advantage.
Company: Bookaway
Vacancy Type: Part-time
Job Location: Tel Aviv, Tel Aviv, Israel
Application Deadline: N/A
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