Remote Call Center Specialist Sr careers in BJC HealthCare St Louis, MO

This Jobsfunter Listing is about BJC HealthCare in St Louis, MO 2022

About the job

Information About This Position

• Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers’ inquiry.
• Provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal.
• Navigates Electronic Medical Record (EPIC) to support patient inquiries.
• Supports hospital marketing efforts through referrals to physicians, services and class/event registration.
• Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA.
• Communicates in a professional, positive and respectful manner; provides a high level of customer service when handling telephone calls and responding to e-mails.

Must live in surrounding area of St. Louis / Il.

Company And Job Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

Responsible for conducting inbound and outbound telemarketing for BJC and its hospitals

Responsibilities

• Processes inbound and outbound calls in a consumer focused, appropriate and timely manner.
• Follows protocols for physician selection.
• Maintains awareness of abandon call rate.
• Contributes to the development and maintenance of a coordinated team.

Minimum Requirements

• High School Diploma or GED
• 2-5 years of experience

Benefits Statement

Preferred Qualifications

Note: not all benefits apply to all openings

• Comprehensive medical, dental, life insurance, and disability plan options
• Pension Plan*/403(b) Plan
• 401(k) plan
• Tuition Assistance
• Health Care and Dependent Care Reimbursement Accounts
• On-Site Fitness Center (depending on location)
• Paid Time Off Program for vacation, holiday and sick time
• Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Company: BJC HealthCare

Vacancy Type: Full-time 

Job Location: St Louis, MO

Application Deadline: N/A

Apply Here

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