Digital Implementation Analyst Jobs in BioReference Laboratories New York, United States

Website BioReference Laboratories

This Jobsfunter Listing is about BioReference Laboratories in New York, United States 2022

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About the job

Digital Implementation Analyst provides support to end users, clients, phlebotomists and our Scarlet Health Professionals. Diagnoses and troubleshoots application issues. Acts as a liaison between development personnel and the application users, as well as work directly with support analysts to resolve reported issues. This person will be part of a 24×7 call center, and will also travel up to 50% of the time servicing our clients and end-users. The Digital Implementation Analyst supports the leadership team with planning, implementation and supporting the roll out of new technology products, services, and integrations.

JOB DUTIES:

Duties may include but are not necessarily limited to the following:

  • Be part of the 24×7 Call Center.
  • Be part of field services(dispatch) as needed basis
  • Understand our digital health systems, processes and procedures to configure, implement, and support solutions for providers and patients.
  • Lead the planning and execution of new engagement implementation, then provide support as necessary for existing implementations
  • Work on assignments that are moderately difficult or uniquely complex, requiring judgment in resolving issues and/or in making recommendations
  • May escalate issues to supervisor and/or the development team for resolution, as deemed necessary
  • Diagnoses and troubleshoots application, online and e-commerce issues, create and maintain schedulers
  • Provides application support to end users, Digital Technical Operations, Customer Service, Sales Support, Laboratory, Logistics and other internal users
  • Responsible for triaging support issues and flag them as systemic or operational prior to resolving or escalating for resolution.
  • Escalate systemic issues and application design requests to the project management team along with a report summary of each day’s support issues, understand when the presented ask is an issue versus new feature request.
  • Support interfaces of EMRs and other digital health tools integrated into our systems, with various message types (i.e. EDI/HL7)
  • As needed, ability to test, document and install new application feature and maintenance requests
  • Requires occasional off-hours monitoring/support after planned or emergency system upgrades
  • Document and provide application training to peers, sales teams, operations, and other stakeholders
  • Travel may be required up to 50%

EDUCATION:

  • High School or Equivalent
  • Bachelor’s degree in computer science, life science or engineering or Technology is preferred
  • 1-3 years’ experience in technology operations

EXPERIENCE AND REQUIRED SKILLS:

  • 3+ years customer service facing role
  • 1-2 years of experience in clinical application environment in lieu of BS
  • Must be able to multi-task, prioritize and manage time efficiently to research, resolve and document support tickets in a time critical nature
  • Must be able to communicate, present, and have great interpersonal skills
  • Must be able to work under high-pressure situations and in a High-paced environment
  • Must have excellent Customer Service Skills, Verbal and Written Skills
  • Excellent Technical and Critical Thinking Skills
  • Ability to interact with infrastructure, change management, QA, DBA, and product teams
  • Ability to write ad-hoc queries and knowledge of Salesforce and SQL
  • Must have excellent ability working with Microsoft Excel and manipulating data
  • Must be able to work independently as well as a part of a team

BioReference Laboratories is an Equal Opportunity Employer.

Company: BioReference Laboratories

Vacancy Type: Full-time · Entry level 

Job Location: New York, United States

Application Deadline: N/A

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